Plants are perishable, so our policy is different from a normal returns policy — and, we think, fairer.
The 7-day live arrival guarantee
If a plant arrives dead, badly damaged or fails within 7 days of delivery, we replace it free. No return shipment required — we will not ask you to post a dying plant back across the country.
How to claim
- Photograph the plant and the packaging within 48 hours of delivery
- Write to us through the contact page with your order number
- We respond within 1 working day and dispatch a replacement within 3
Non-plant items
Pots, tools, fertiliser and accessories can be returned within 14 days of delivery if unused and in original packaging. Refunds are processed to the original payment method within 5–7 working days of the item reaching us.
What is not covered
- Plants that decline after 7 days — by then the care is in your hands, and we are happy to help by email instead
- Normal transit leaf droop, which recovers within 48 hours
- Terracotta chipped after use, since unglazed clay is porous and brittle by nature
- Opened fertiliser and soil, for hygiene reasons
Cancellations
Orders can be cancelled free of charge any time before dispatch. Once a plant is packed it cannot be cancelled, because a boxed plant cannot be returned to stock.
GamlaBazaar is an academic project. No order is processed, charged or refunded — see the disclaimer.